| Insights

The Challenge of Retail, Omni-Channel and Supply Chain Management

The challenge in retail is summed up in one word, e-commerce. Retailers spent decades creating low-cost supply chains to serve customers from bricks-and-mortar stores and the replenishment systems to keep stores stocked with the right inventory.  However, with the advent of e-commerce these systems are not sufficient to be successful. Even the smallest retailers are selling products from

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Business Intelligence – Customer Optimization

Often companies rate their customers simply by revenue or unit volume and fail to recognize gross profit margin, maintenance cost and other strategic factors. This can result in an incorrect perception of which customers are the highest performers and most important to the company. Supply Velocity uses a new Business Intelligence System, Customer Optimization, and a new metric,

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Business Process Improvement

Processes are the heart of every company or organization, but as companies, products and marketplaces became more complex, the demands and expectations of processes become greater and they often fail to effectively meet the company’s or the customers’ needs and objectives.  Inefficient business processes can have 5 times the negative impact on the customer over

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Process Improvement Forum at Impact

In November we held a Process Improvement Forum for our Clients at Impact Group. These Forums are a chance for our Clients to learn from each other. Impact Group’s trained coaches and research team works to solve the myriad of problems a relocating family can face. We thought Impact would be a great host because

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Is there anything better than seeing something first hand?

Thanks to our friends at MiTek, more than 20 of Supply Velocity’s client-companies were able to send representatives to see how MiTek is using lean tools to increase their capacity, ensure on-time delivery, and improve financial performance.  On 9 October, Greg Pritchett and his team hosted nearly 50 current and past customers of Supply Velocity. 

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Mitch Presented “What’s new in Lean”

July 10th I presented “What is new in Lean” for the Midwest Manufacturing Leaders.  100 people heard me discuss taking Lean beyond the facility and making your supply chain Lean.  My co-presenter was Ray Keefe, recently retired Executive Vice President of Manufacturing for Emerson.  If you would like a copy of this presentation send me

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Effective Execution Using Key Performance Scorecards

Some common themes we observe or hear from clients and prospective clients about their company: a lack of accountability for results organizational responsibility and ownership is not well defined poor communications; there are often department silos or walls that reduce communication departments are not aligned throughout the organization goals and objectives are poorly defined or

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Lean Product Development Process

The Lean Product Development Process Stages Return on Investment Analysis Marketing Specification Concept Design Design Product or Service Pilot Manufacturing Run (if applicable) Field Test Launch Marketing Plan Review Product Profitability versus Plan Stage-Gates More important than each individual stage is the concept of the “stage-gate”.  A stage-gate is a place in the process that,

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Mitch is Streamling a Client’s Supply Chain Management Process

I am working at a defense contractor Client, streamlining their supply chain management processes.  We will definitely do a e-newsletter on this project.  The team identified 46,000 hours per year of wasted steps.  The future state completely changed their planning and purchasing processes. We are working with them now on their proposal development and program

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Tradeoffs in Operations

Strategic Tradeoffs in Operations Don’t Exist In an important paper written in the Harvard Business Review, Skinner (1969) stated that in operations you must make tradeoffs between quality, delivery, flexibility and cost. In other words, you cannot have it all. Academic researchers jumped on this idea and conducted many surveys of companies around the world

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Important Quantitative Supply Chain Decisions  

 Link to Additional Details Download “Important Quantitative Supply Chain Decisions” here.  We decided to call this “Quantitative” Supply Chain Decisions, but we could have called it Logistics Decisions.  Logistics can be described as the supply chain within a firm, encompassing the more quantitative decisions.  We will provide an overview of these decisions.  For more details

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Supply Chain Operations Reference (SCOR) Model 

 Link to Additional Details  Download “Supply Chain Operations Reference Model” here. You may be wondering, “What is an operations reference?” SCOR is a process model, and separately, but related, a measurement model. Process Model As a process model it follows the supply chain through five functional areas. These are called the Level 1 processes. Plan

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Designing your Supply Chain 

Link to the White-Paper Designing Your Global Supply Chain  In the 1990’s, and with the rise of the concept of Supply Chain Management, supply chains have gone global. Creating a global supply chain forced companies to consider the strategic choices they made when designing their supply chain. Globalization has included suppliers in many different countries,

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The Ideal Lean Scorecard (An Assessment Tool) 

Link to the White-Paper The Ideal Lean Assessment Scorecard The Ideal Lean Process All employees show up to work every day, are motivated, can work at any operation and are constantly looking for ways to improve processes Supplies can be ordered and delivered immediately, in whatever quantities are needed and are defect free Equipment never

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What’s Mitch Up to

  I just finished work with a Client on creating a Direct Labor Performance Incentive.  I may present more on this later in the year.  I wanted to draw attention to the top of the photo.  You may be able to make out one of the greatest quotes ever, from the founder of this company,

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The Importance of Change Management

Recently I held a Process Improvement Forum at Weekends Only; a furniture store Client with 5 stores in the St. Louis area. Last year we used Lean Six Sigma to improve the process of picking furniture for customer pick up. See the testimonial below from Weekends Only’s COO for results. During the Forum they highlighted

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What We Are Up To

  Mitch is working with Diane, the Ops Manager of a Furniture Retailer, time studying the order fulfillment process. It is hard to see, but the order-selector is down the aisle on a forktruck getting a sofa.

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What We Are Up To

  Ray is working with a Defense Contractor on creating company-wide Performance Scorecards.

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What We Are Up To

  Mitch is working with a Grocery Retail & Distribution Company, teaching a select group of associates to be Lean Six Sigma Champions