Do you feel like your workforce is not aligned, focused or effective? Often executives blame their people, but if you are not providing quantitative feedback on performance your people are working in the dark. They get through the day, week or month, but don’t know if they are performing great or poorly, except for verbal “good job” when profits are strong, or “you’ve got to do better” if financial results are suffering.
Symptoms of vague Performance Measurement Systems are:
- You created a strategy, but it remains a plan that is never implemented
- Sales and operations are working at cross-purposes
- Employee problems, including high absenteeism and turnover
- New products don’t meet sales expectations
- Customer are not loyal and complaints are high
What gets measured gets done!
What gets measured gets done! The power and success of focused and aligned Performance Measures is based on the principle that few measures in the hands of the many are a foundational requirement for effective execution and a powerful force for continuous improvement.
Supply Velocity’s Performance Measurement Assessment provides a targeted assessment of the businesses’ performance versus strategic and tactical goals and objectives. The Assessment includes and contrasts perceived performance throughout the organization with available performance measures, reports and data. The Assessment also includes organizational alignment, internal communications, standardization and consistency. The Performance Measurement Assessment determines if your Performance Measurement system is in place and effective. We then provide a road map for developing and executing this system using hierarchical Performance Scorecards.
Over the years, we have honed one of the most effective Assessments available in that it is swift and cost effective. The recommendations are supported by data and observations and provide a general framework for the implementation steps, timing, requirements and finances.
Typically, an Assessment is a two-day process involving 1) interviews with key personnel (executives, managers and individual contributors), 2) analyzing financial and operational data, and 3) facility tours and direct observation. The onsite portion of the Assessment is swift and very hands on and we work directly with personnel to ensure they are involved and made comfortable with the overall process. The investment and time made for the Assessment is often more than paid for by the speed in which the consultant can get up to speed to lead the implementation of the recommended projects due to their familiarity gained during the Assessment.
Things we look for during the Assessment:
- How are Performance Measures used in the organization?
- How well are measures understood and how accessible are the data?
- What meetings and venues are used for communications, alignment and accountability?
- How consistently understood are high level companywide Performance Measures across the organization?
- How well is the company performing versus its Performance Measures?
- Do measures align and complement across departments?
- Are measures leading or lagging?
- Do key Performance Measures include both internal (VOB) and external (VOC) critical requirements?
Even companies that invest effort to develop data and scorecards are sometimes surprised their system is not as effective as it could be. Supply Velocity works closely and collaboratively with your organization to get an accurate Performance Measurement Assessment and then we show you the path to making it effective.
