Home > Workshops > Performance Measurements > Performance Measurement Workshop Outline
  1. Review Participant Expectations and Experiences with Performance Measurement
  1. What is wrong with Performance Measures Today
  1. Push versus Pull
  1. Hierarchy of Process Improvement
  • Strategy
  • Performance Measurement
  • Lean Six Sigma
  1. Performance Measures are Developed by Asking Questions
  1. Your Organization’s Purpose
  1. Creating a Strategy Map
  • Mapping “how” you serve customers
  • Project or Company
  • Achieving alignment
  1. Measurement
  • Time, $, Units
  • % (formula.
  • Surveys and Response Rate – Measuring Customer Satisfaction
  1. Who is Responsible
  1. Setting Goals
  • Red, Yellow and Green Performance Zones
  1. Weighting the Measures
  1. Using the Scorecard – The Performance Measurement System
  • Weekly / Monthly Scorecard Update Meetings
  • Action Plans
  1. Wrap-Up and Evaluation
  • Your plan for Implementing a Performance Measurement System
  • Measure the success of the workshop