| Case Studies

Business Intelligence – Customer Optimization

Often companies rate their customers simply by revenue or unit volume and fail to recognize gross profit margin, maintenance cost and other strategic factors. This can result in an incorrect perception of which customers are the highest performers and most important to the company. Supply Velocity uses a new Business Intelligence System, Customer Optimization, and a new metric,

| Case Studies

Business Process Improvement

Processes are the heart of every company or organization, but as companies, products and marketplaces became more complex, the demands and expectations of processes become greater and they often fail to effectively meet the company’s or the customers’ needs and objectives.  Inefficient business processes can have 5 times the negative impact on the customer over

| Case Studies

Performance Measurement – Employee Retention

The link below shows two Performance Scorecards, one for a manufacturing business and one for an accounting firm. Performance Scorecards Download Accounting Firm The accounting firm Client was working with us on improving their Audit process. This project successfully reduced the time to produce audit reports for their clients from 45 to 22 days.  As

| Case Studies

Lean in Services Case Study

Client Background Recently we had the opportunity to work with a client that doesn’t make or move any material goods.  Impact Group does the important work of caring for families that are being relocated because of the jobs of one of the adults.  28 years ago, Laura Herring determined that companies focus completely on the

| Case Studies

The Ideal Lean Scorecard (An Assessment Tool)

The Ideal Lean Process All employees show up to work every day, are motivated, can work at any operation and are constantly looking for ways to improve processes Supplies can be ordered and delivered immediately, in whatever quantities are needed and are defect free Equipment never breaks Processes have no variation and produce defect free