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The Challenge of Retail, Omni-Channel and Supply Chain Management

The challenge in retail is summed up in one word, e-commerce. Retailers spent decades creating low-cost supply chains to serve customers from bricks-and-mortar stores and the replenishment systems to keep stores stocked with the right inventory.  However, with the advent of e-commerce these systems are not sufficient to be successful. Even the smallest retailers are selling products from

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Business Intelligence – Customer Optimization

Often companies rate their customers simply by revenue or unit volume and fail to recognize gross profit margin, maintenance cost and other strategic factors. This can result in an incorrect perception of which customers are the highest performers and most important to the company. Supply Velocity uses a new Business Intelligence System, Customer Optimization, and a new metric,

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Business Process Improvement

Processes are the heart of every company or organization, but as companies, products and marketplaces became more complex, the demands and expectations of processes become greater and they often fail to effectively meet the company’s or the customers’ needs and objectives.  Inefficient business processes can have 5 times the negative impact on the customer over

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Process Improvement Forum at Impact

In November we held a Process Improvement Forum for our Clients at Impact Group. These Forums are a chance for our Clients to learn from each other. Impact Group’s trained coaches and research team works to solve the myriad of problems a relocating family can face. We thought Impact would be a great host because

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Is there anything better than seeing something first hand?

Thanks to our friends at MiTek, more than 20 of Supply Velocity’s client-companies were able to send representatives to see how MiTek is using lean tools to increase their capacity, ensure on-time delivery, and improve financial performance.  On 9 October, Greg Pritchett and his team hosted nearly 50 current and past customers of Supply Velocity.